When you notice a decrease in your balance or find that your promotional money has expired, it's crucial to understand why this happens. Here, we will explain the reasons behind these changes and the rules regarding promotional funds in the app.
Why Did My Balance Decrease?
Promotional Money Expiry: A decrease in your balance might be due to the expiration of promotional money. In the app, promotional funds come with an expiry date. When this date passes, any unused promotional money is automatically removed from your balance.
Playthrough Requirements: The playthrough requirement is another important factor. This is a condition that requires you to wager a certain amount of money before you can withdraw promotional funds. If these requirements are not met within the specified period, the promotional money may be deducted from your balance.
What Are Playthrough Requirements?
These conditions are attached to your promotional money. For example, if you receive $10 in promotional money with a 10x playthrough requirement, you must wager $100 before that promotional money becomes eligible for withdrawal.
Tracking Your Progress
You can track your progress towards meeting these requirements in two ways:
Transaction History: Check your transaction history under the 'Account' section in the app.
Attempted Withdrawals: If you try to withdraw and it's unsuccessful, the error message should state your most recent playthroguh amount. This helps you understand how much more you need to wager.
Can I Withdraw Promotional Money?
Before Meetinng Requirements: You cannot withdraw promotional money until the play through requirements are met. If you try to withdraw these funds prematurely, the transaction will be unsuccessful.
After Meeting Requirements: Once the playthrough requirements are fulfilled, the promotional money is converted to your regular balance and can be withdrawn as per the app's standard withdrawal procedures.
Tips to Maximize Your Promotional Money:
Keep Track of Expiry Dates: Be aware of when your promotional money expires and plan your play to use these funds effectively.
Understand the Requirements: Know the details of the playthrough requirements and how much you need to wager.
Monitor Regularly: Keep a close eye on your balance and playthrough progress, either through your transaction history or by noting any error messages during attempted withdrawals.
Need More Help?
For any questions about your balance, promotional money, or play through requirements, feel free to contact our customer support team. You can also find additional information in the 'Help' section within the app.